Customer Service Manager

Questions

57 Questions

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1.
Tell me about a time when you had to make a difficult decision. selected
2.
Why do you want to work for us?
3.
If you have to make a compromise between quality and quantity, what would it be, and how would you make the decision?
4.
How would you deal with an angry customer?
5.
Why do you think you are the right candidate for this position?
6.
How did you handle a difficult customer at your previous job?
7.
What is your biggest weakness?
8.
How do you manage stress?
9.
Tell me about a time when you had to solve a problem with multiple possible solutions, and how you decided on your specific course of action.
10.
If you could work anywhere in the store where would it be and why?
11.
How will you deal with an employee that refuses to follow your instructions.
12.
How do you manage your team?
13.
How do you deal with change?
14.
How would you respond to customer service and safety?
15.
What would you do if a customer is unhappy leaving walmart?
16.
Tell me about a time when you had to go against company policy.
17.
Give an example of how you led a project from inception to implementation.
18.
What would you do if an employee was not doing their job?
19.
What are some of your career wins and opportunities?
20.
Tell me about a time when you had to deal with an angry customer.
21.
Tell me about a time when you went above and beyond for a customer.
22.
How would you manage a large group of people?
23.
What experience do you have working with children?
24.
How do you motivate people with a limited budget to be the very best they can be for themselves and for the company?
25.
How will you handle other CSM who may try to push you around?
26.
What do you want to tell me about yourself?
27.
Tell me about a time when you had to deal with a difficult team member?
28.
How do you deal with a difficult colleague?
29.
What are your career goals?
30.
What kind of operations experience do you have?
31.
What are your strengths?
32.
How much experience do you have in training?
33.
What would you do to take your team to the next level?
34.
What are your goals for the day?
35.
Where do you see yourself in the next five years?
36.
How will you sell the product?
37.
What do you think about management?
38.
What is your biggest strength?
39.
How can a senior citizen holding a fixed deposit, save tax deduction on interest?
40.
How would you handle a disagreement with your manager?
41.
What would you do if you needed two associates to perform a specific task but they have a history of not working well together?
42.
Tell me about a time when you had to stand your ground on something.
43.
What do you know about unions?
44.
What is your availability?
45.
Why do you want to be a CSM?
46.
Tell me about a time when you worked hard to solve a problem.
47.
What will you do if a child goes missing in the store and the security is chasing a shop lifter at the same time?
48.
What does your family do for work?
49.
What do you know about our organization?
50.
How would you handle a customer who was sold digital marketing package that was not performing and wanted a refund?
51.
What are your priorities as a CSM?
52.
How would you demonstrate leadership and credibility to key stakeholders?
53.
How would you handle a situation when the product or service failed?
54.
What made you want to get into the sales and marketing field?
55.
How do you adjust to change?
56.
Please provide me an experience or situation in your previous union job where an employee was terminated due to company theft.
57.
How much were your previous employees paid?

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