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Customer Service Manager

Questions

 57 Questions
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Question 1 of 57

1. Tell me about a time when you had to make a difficult decision.


Overview

The ideal candidate should be able to provide a specific example of a difficult decision they had to make. The candidate should explain the situation, the decision they made, and the outcome of their decision.

Interview Expectations

Ability to think on their feet
Ability to make quick decisions
Willingness to take risks,

Sample Answer

A customer was upset because we did not have the item he wanted in stock. I was able to locate the item at another store and offered to deliver it to him. The customer was very grateful for my help, and I was able to resolve the situation quickly.