Customer Service Associate

Questions

161 Questions

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1.
Where do you see yourself in the next 5 years? selected
2.
What makes you think that you are qualified for this job?
3.
Can you tell me about yourself?
4.
Tell me about a time when you had to deal with an angry customer.
5.
Why do you want to work for us?
6.
What is customer service to you?
7.
Are you available to work the hours selected?
8.
How do you work with a team?
9.
How do you see yourself advancing in the company?
10.
What do you like to do in your spare time?
11.
What is the difference between PVC and CPVC?
12.
How do you handle stress?
13.
When can you join us?
14.
Describe a time when you worked to identify the needs of your customer or co-worker.
15.
What is a 4770k?
16.
Who did you schedule your interview with?
17.
What are your strengths and how will you contribute to this job?
18.
Tell me about a time when you had to work on a project and it didn't go as planned?
19.
What is your experience of working with a difficult colleague?
20.
Tell me about a time when you encountered a problem at work and how did you overcome this problem?
21.
What should be the punishment for an employee stealing from the store?
22.
How do you resolve conflicts?
23.
How would you handle a situation were you saw a potential safety hazard?
24.
What will you do if a customer shouts at you?
25.
Why would you consider to be a customer service associate?
26.
Tell me a time when you gave good customer service.
27.
What are your strengths and how will they help us?
28.
The situation questions when you have not been in that situation.
29.
What would you do if you saw a fellow employee stealing?
30.
What is your experience in the retail industry?
31.
What are your interests in this position?
32.
What is your experience in planning a task?
33.
What are your strengths and weaknesses?
34.
Where do you want to work?
35.
What is your experience with computers?
36.
How do you deal with work drama?
37.
What was an item you have sold and how did you sell it?
38.
How do you find the price of an article on Amazon?
39.
How do you define good customer service?
40.
What are three words that describe you and how it'll help you contribute to this job?
41.
Can you tell us a time when you had to deal with an angry person?
42.
How do you solve a difficult problem?
43.
What do you know about the company?
44.
What are the important things to you in a company?
45.
What are some examples of teamwork you've established at a past job?
46.
Can you describe a situation in which you went above and beyond to help a customer?
47.
What challenges did you face in your previous job?
48.
Tell me about a time when you had to resolve a conflict.
49.
How would you deal with a customer who appears to be in a hurry and wants to purchase a tool and will probably spend more money than the current customer you're taking care of?
50.
Tell me about a time you missed up with a customer and how did you fix it?
51.
What is a problem you have solved?
52.
How do you handle problems in your team?
53.
How would you handle a customer who is angry at a defective product he got?
54.
Tell me about a time when you took the initiative.
55.
How will your previous job experience help you in this role at Lowes?
56.
Tell me about a time you failed at something and how did you fix it.
57.
How will you promote our new flavors to customers?
58.
Why are you choosing non-technical job even after having a technical degree like Computer Engineering?
59.
When have you surprised a customer with your solution?
60.
Tell me about a time you made a mistake on the job, how did you handle it?
61.
What do you know about amazon?
62.
What is an example of a time you demonstrated leadership skills?
63.
What would you do if the manager gave you an assignment that you could not finish?
64.
Why did you select this company?
65.
What makes you feel that you are a good fit for the position?
66.
What is your motivation for this job?
67.
Tell me about a time when you didn't handle a situation as well as you could have, what would you do differently?
68.
How does your previous experience help you in this job?
69.
How did you solve a difficult situation at school or work?
70.
How would you rate your ability to deal with people?
71.
What is a situation where you needed to solve the problem quickly?
72.
How would you deal with a customer if they asked you about a product that you don't know?
73.
What can you bring to the table?
74.
Tell me about a time when you had to calm someone down.
75.
Are you available to come for your orientation?
76.
How would you help a customer out if they asked you about something that was outside of your area of expertise?
77.
Tell me about a time when you went above and beyond.
78.
What kind of experience do you have?
79.
If you were on appliances, and didn't know how to assist a customer, what would you do?
80.
What would you do if a customer is being difficult?
81.
What are your shortcomings?
82.
What would you change in customer service of Amazon?
83.
Tell me about yourself and why you are interested in this position?
84.
What is your current salary?
85.
Tell me about a time when you went above and beyond the call of duty.
86.
Tell me about a time when you faced with a problem, how did you solve it and how did the customer accept it?
87.
How would you interact with a customer as they approach the check-out?
88.
Tell me about a time when you had to follow a detailed set of instructions.
89.
How would you sell an item to a customer?
90.
Why do you think we should hire you?
91.
What is your opinion on the military?
92.
When are you available?
93.
Tell me about a time when you gave wrong information to the customer.
94.
What are your favorite technologies?
95.
What is the biggest mistake you have made in your professional career?
96.
How have you helped customers before?
97.
Tell me about a time when you had to overcome adversity.
98.
What is your biggest weakness?
99.
How do you resolve conflicts with your co-workers?
100.
Tell me about a time when you had to work in a group.
101.
How would you handle a situation where your coworker mishandled the issue?
102.
How do you handle bad customer calls?
103.
How would you handle an angry client?
104.
Tell me about a time when you witnessed an altercation between co-workers and what actions did you take?
105.
How do you think that you would fit in this position?
106.
Why did you leave your last company?
107.
What would you do if you saw a confused customer in the store?
108.
What will you do if a customer is very angry on the telephone and using harsh language?
109.
How would you help a customer to find the specific product they were looking for?
110.
What do you want to improve in yourself?
111.
Tell me about a time when you messed up and had to fix it.
112.
How do you prioritize your tasks?
113.
Are you willing to relocate?
114.
Tell me about a time you were in a dangerous situation and how did you handle it?
115.
What drives you?
116.
What motivates you?
117.
What is one of the most difficult aspects of working in a retail store?
118.
How do you react when you get angry?
119.
When was the last time you helped a person solve a difficult problem?
120.
How would you try to up sell a LCD TV to LED?
121.
What are the types of processes or tools used by an associate in this profile?
122.
What is a situation when you gave bad information and how did you correct them?
123.
What is your availability?
124.
How would you convince the customer if he is angry?
125.
What products do you see on the Amazon website?
126.
How have you handled customer disputes at past retail positions?
127.
How do you work with customers?
128.
How would you handle a case where a customer has ordered for a gift for his child and it was not delivered on time.
129.
How do you deal with changing environments?
130.
How would you describe yourself as a customer service associate?
131.
What is your favorite book or movie and why do you like it?
132.
Have you ever been in a situation at work that you thought was dangerous?
133.
What is the most difficult customer service experience you have had and how did you resolve it?
134.
A customer is looking to buy paint but doesn't know what color to choose how do you approach this situation?
135.
How did you handle a safety hazard in the work place?
136.
How do you handle challenges in your work?
137.
What is your greatest achievement?
138.
Tell me about a time that you worked in a team.
139.
Why do you think you'd be a good fit for this position?
140.
Tell me about a time when you wish you handled something differently.
141.
Tell me about a time where you were left to complete a task on your own and an unexpected event forced you to change how you completed the task, what was the task, what did you do to change it, how do it turn out?
142.
Tell me about a difficult situation you faced at your last job and how did you handle it?
143.
What are your plans for the future?
144.
Tell me about a time when you had to sell something.
145.
What is something that you didn’t like about your previous supervisor?
146.
Tell me about a time when you went above and beyond for a customer.
147.
Are you comfortable working in the elements?
148.
Tell me about a time when you had to work hard.
149.
What is your greatest strength?
150.
How has been your experience with customer service as a customer?
151.
How have you handled situations where a co-worker is not performing?
152.
Tell me about a time when you had to resolve an issue with a customer and management was not available.
153.
Tell me something about yourself which is not in your CV?
154.
How do you react to being yelled at?
155.
What do you know about the role?
156.
What was a stressful situation you've been through recently and how did you deal with it?
157.
How do you deal with the public?
158.
How fast can you type on a computer keyboard?
159.
Can you submit an I-9 form?
160.
Tell me about a time you went above and beyond to finish a task assigned to you.
161.
Are you available for any shift?

Question 1 of 161