You want to know how the candidate would react in a crisis situation. You want to know that they can think on their feet and make the right decision in a moment of high stress. You want to know that they are not prone to panic or rash action.
Overview
You want to know how the candidate would react in a crisis situation. You want to know that they can think on their feet and make the right decision in a moment of high stress. You want to know that they are not prone to panic or rash action.
Interview Expectations
The ability to remain calm and think clearly
The ability to make the right decision
The ability to follow protocol,
Sample Answer
I would follow protocol and call for backup if necessary. I would try to de-escalate the situation if possible.