Confrontation is a part of the job for clerks. They must deal with angry customers, business partners and visitors on a daily basis. The candidate's answer will reveal how they handle confrontations. A candidate that is well-prepared for confrontation is more likely to remain calm and handle the situation in a professional manner. They are more likely to have a higher success rate in dealing with confrontations.
Overview
Confrontation is a part of the job for clerks. They must deal with angry customers, business partners and visitors on a daily basis. The candidate's answer will reveal how they handle confrontations. A candidate that is well-prepared for confrontation is more likely to remain calm and handle the situation in a professional manner. They are more likely to have a higher success rate in dealing with confrontations.
Interview Expectations
Confrontation experience
Calm demeanor
Professional handling of confrontation
Sample Answer
I've had to deal with angry customers and business partners in the past. I remain calm and handle the situation professionally.