1. Tell me about a time when you had to deal with an angry customer.
Overview
Cashiers are often the first point of contact for customers and as such, they are often the ones who have to deal with irate customers. This question will help you determine how well your applicant can handle difficult situations.
Overview
Cashiers are often the first point of contact for customers and as such, they are often the ones who have to deal with irate customers. This question will help you determine how well your applicant can handle difficult situations.
Interview Expectations
Friendly and approachable demeanor
An understanding of the importance of customer service
The willingness to go above and beyon
Sample Answer
I had a customer who was upset because she had waited a long time to get her order. I apologized for the wait and offered her a discount on her purchase. She was happy with that and left happy.