Assistant managers handle customer complaints and resolve them in a timely manner. They also keep track of customer feedback to improve the customer experience. The candidate must be able to determine if the complaint is valid and provide a solution to the problem.
Overview
Assistant managers handle customer complaints and resolve them in a timely manner. They also keep track of customer feedback to improve the customer experience. The candidate must be able to determine if the complaint is valid and provide a solution to the problem.
Interview Expectations
Experience resolving customer complaints
Knowledge of how to determine if a complaint is valid
Ability to provide solutions to customer problems
Sample Answer
I would listen to the customer's complaint and determine if it is valid. If so, I would offer a solution to the problem and follow up with the customer after the solution is implemented.