1. What is your definition of good customer service?
Overview
Assistant managers provide customer service to customers entering the store. They greet customers, answer questions about products and assist with purchases. They also take care of customer complaints and resolve issues in a timely manner. The assistant manager must be able to handle difficult customers and resolve issues in a positive manner.
Overview
Assistant managers provide customer service to customers entering the store. They greet customers, answer questions about products and assist with purchases. They also take care of customer complaints and resolve issues in a timely manner. The assistant manager must be able to handle difficult customers and resolve issues in a positive manner.
Interview Expectations
Knowledge of customer service
Ability to handle difficult customers
Ability to resolve issues in a positive manner
Sample Answer
I believe that good customer service is when the customer leaves the store with a smile on their face and a product they are satisfied with.