Free Senior Implementation Manager Resume Sample [2022]

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    15+ years experienced Senior Management Professional & Implementation Leader with a track record of spearheading diverse teams for streamlining day-to-day operations by effectively incorporating & championing new products, services & technologies. Proficient in liaising with key internal/external stakeholders for conducting productive training sessions & customizing solutions for conglomerates. Adept at initiating automation & overseeing API Integration, in addition to directing process optimization initiatives for achieving compliance & delivering compelling business value for clients.
    • Leadership & Team Management • Solutions Delivery & Testing • Client Implementation & Servicing • Process Implementation
    • KYC Checks • API Integration & Automation • Stakeholder Management • Documentation & Audits • Training & Mentoring
    • Certified Ethical Hacker 6.0 | Scrum MastersCertified 'International PM' from the Sloan School of Management, MIT '16
    • Certified 'Product Management Thought Leader' by the International Institute of Technology, London '15
      Leadership & Team Management
      • Leading a team of 4 Associates to effectively serve clients & conduct online Banking Training sessions
      • Liaising with vendors for achieving compliance with pre-established norms and fulfilling organizational objectives
      • Directing rollout of changes & enhancements on the banking portal for fulfilling project roadmap to replace older versions
      Solutions Delivery & Documentation
      • Strategizing and delivering E-Collect solutions w.r.t receivables for key customers to ensure a hassle-free collection process
      • Conceptualizing & directing preparation and compilation of Requirements, Functional Specs & Business Case documents
      • Compiling, consolidating and reviewing the change requirements for including future releases of banking applications
      Stakeholder Management & Testing
      • Overseeing testing for the Operations staff and rolling out new/existing Cash & Trade products in electronic payments
      • Collaborating with internal business partners and managers spanning Sales, Product, Compliance and Operations
      • Coordinating with the cash team/RMs/ Service Managers to deliver solutions as part of the cash management mandate
      Process Optimization & Automation
      • Monitoring processes, identifying improvement areas & implementing measures to maximize customer satisfaction
      • Conducting quarterly Voice of Customer analysis for evaluating and enhancing managerial performance
      • Automating processes and effectively reducing the payment processing timelines to significantly boost efficiency levels
      Client Implementation – Highlights
      • Applicious Inc.
      • Delivered a complete customization solution, including UAT & Production Penny Testing, pertaining to A2 Doc Digitization for export payments within a span of 5 working days
      • Peter Parker LLP: Implemented a Cash pooling solution for multiple Amway accounts across all the banks
      • JP Morgan Chase
      • Initiated & executed the automation process for Domestic, Import, Export & Salary payments by deploying SAP module
      • Achieved Primary Banker status by initiating measures for minimizing flows to other banks & ensuring client retention
      • Philips US
      • Developed an application for consolidating 20+ state tax payments in a Single upload file to generate additional flow
      • Achieved a 7-hour reduction of manpower at the month’s end to facilitate tax payment on the respective state’s website
      • Executed major projects such as User Acceptance Testing & Production verification testing within a record 30 days
      • Caterpillar US: Implemented a new solution for A2 Payments process to achieve complete automation for payments
        Process Implementation & Optimization
        • Successfully conceptualized, executed and rolled out Auto-ban, the new Online Banking Portal for ESPN
        • Authorized client access, navigated account balances for any issues & highlighted bugs to ensure effective resolution
        • Encouraged and incentivized customers to migrate from manual systems to the online platform
        Documentation & Audits
        • Audited and documented IT policies and liaised with 4 vendors for delivering complete enterprise solutions
        • Conceptualized and prepared Requirements, Functional Specs & business case documents
        • Regularly updated documentation & checklists on Account Opening forms in accordance with changes in policies
          Implementation Manager: e-Banking | ’09 – ‘11
          Strategic Leadership & Client Relationship Management
          • Spearheaded and mentored ~15 employees and spearheaded a team of 8 Associates
          • Led the Electronic Banking Support team to ensure timely implementation for payments & collection
          • Played an instrumental role in overseeing the regional implementation of deals spanning APAC & the US
          • Formulated strategic and operational directions to effectively render technical support for the organization
          • Implemented online banking solutions for 40+clients spanning top tier local and emerging corporate entities
          Documentation & Reporting
          • Developed weekly MIS reports from the respective location to standardize processes and reduce call count
          • Effectively utilized and allocated manpower & resources by conducting SWOT analysis and documenting the results
          • Generated Stage Gate reporting on a monthly basis for Reporting Managers, Sales team & the Relationship team
          • Prepared executive Dashboards on a monthly basis to facilitate sound decision-making by senior leadership
          Senior Support Executive | ‘06 - ‘09
          Client Relationship Management
          • Conducted demos for 50+ clients pertaining to various security modules on the Banking Platform within a month
          • Implemented & effectively deployed FTP, HTTPS, SFTP, FTPS & AS2 solutions for top Fortune 50 corporate clients
          • Identified new streams for enhancing long term revenue growth and ensuring client retention
          Training & Solutions Delivery
          • Conducted 15 internal training sessions and coordinated with 7 managers to achieve operational consistency
          • Planned & scheduled individual/team assignments to achieve pre-established goals as per constraints of time, quality & cost
          • Utilized a single interface for serving 6 countries to develop & implement cross-border file-based payment solutions
          Application Support Executive | 03 - ‘06
          • Led a team of 6 people for processing platinum calls and incorporating feedback from the clients post VOC release
          • Oversaw & delivered training for end-users by deploying oral personal instruction and customized documentation
          • Coordinating with senior leadership for directing Program Development to compile file formats & client requirements
          • Prepared monthly MIS to the Centre Manager for Open and Closed Tickets and created daily MIS for processing client cal
            • Led a team of 18 to effectively provide Internet service/broadband service and render support for all network-based issues
            • Coordinated with the LAN team, Sales & Collections team for monitoring installation & processing outstanding payments
            • Analyzed the location and count of customers to design the budget and forged new connections for enhancing revenue
            • Conceptualized, implemented & optimized critical workflow processes for directing client escalations to senior level
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