Free Senior Implementation Manager Resume Sample [2022]
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15+ years experienced Senior Management Professional & Implementation Leader with a track record of spearheading diverse teams for streamlining day-to-day operations by effectively incorporating & championing new products, services & technologies. Proficient in liaising with key internal/external stakeholders for conducting productive training sessions & customizing solutions for conglomerates. Adept at initiating automation & overseeing API Integration, in addition to directing process optimization initiatives for achieving compliance & delivering compelling business value for clients.
• Leadership & Team Management • Solutions Delivery & Testing • Client Implementation & Servicing • Process Implementation
• KYC Checks • API Integration & Automation • Stakeholder Management • Documentation & Audits • Training & Mentoring
- Certified Ethical Hacker 6.0 | Scrum MastersCertified 'International PM' from the Sloan School of Management, MIT '16
- Certified 'Product Management Thought Leader' by the International Institute of Technology, London '15
PROFESSIONAL EXPERIENCE
Leadership & Team Management
- Leading a team of 4 Associates to effectively serve clients & conduct online Banking Training sessions
- Liaising with vendors for achieving compliance with pre-established norms and fulfilling organizational objectives
- Directing rollout of changes & enhancements on the banking portal for fulfilling project roadmap to replace older versions
Solutions Delivery & Documentation
- Strategizing and delivering E-Collect solutions w.r.t receivables for key customers to ensure a hassle-free collection process
- Conceptualizing & directing preparation and compilation of Requirements, Functional Specs & Business Case documents
- Compiling, consolidating and reviewing the change requirements for including future releases of banking applications
Stakeholder Management & Testing
- Overseeing testing for the Operations staff and rolling out new/existing Cash & Trade products in electronic payments
- Collaborating with internal business partners and managers spanning Sales, Product, Compliance and Operations
- Coordinating with the cash team/RMs/ Service Managers to deliver solutions as part of the cash management mandate
Process Optimization & Automation
- Monitoring processes, identifying improvement areas & implementing measures to maximize customer satisfaction
- Conducting quarterly Voice of Customer analysis for evaluating and enhancing managerial performance
- Automating processes and effectively reducing the payment processing timelines to significantly boost efficiency levels
Client Implementation – Highlights
- Applicious Inc.
- Delivered a complete customization solution, including UAT & Production Penny Testing, pertaining to A2 Doc Digitization for export payments within a span of 5 working days
- Peter Parker LLP: Implemented a Cash pooling solution for multiple Amway accounts across all the banks
- JP Morgan Chase
- Initiated & executed the automation process for Domestic, Import, Export & Salary payments by deploying SAP module
- Achieved Primary Banker status by initiating measures for minimizing flows to other banks & ensuring client retention
- Philips US
- Developed an application for consolidating 20+ state tax payments in a Single upload file to generate additional flow
- Achieved a 7-hour reduction of manpower at the month’s end to facilitate tax payment on the respective state’s website
- Executed major projects such as User Acceptance Testing & Production verification testing within a record 30 days
- Caterpillar US: Implemented a new solution for A2 Payments process to achieve complete automation for payments
Process Implementation & Optimization
- Successfully conceptualized, executed and rolled out Auto-ban, the new Online Banking Portal for ESPN
- Authorized client access, navigated account balances for any issues & highlighted bugs to ensure effective resolution
- Encouraged and incentivized customers to migrate from manual systems to the online platform
Documentation & Audits
- Audited and documented IT policies and liaised with 4 vendors for delivering complete enterprise solutions
- Conceptualized and prepared Requirements, Functional Specs & business case documents
- Regularly updated documentation & checklists on Account Opening forms in accordance with changes in policies
Implementation Manager: e-Banking | ’09 – ‘11
Strategic Leadership & Client Relationship Management
- Spearheaded and mentored ~15 employees and spearheaded a team of 8 Associates
- Led the Electronic Banking Support team to ensure timely implementation for payments & collection
- Played an instrumental role in overseeing the regional implementation of deals spanning APAC & the US
- Formulated strategic and operational directions to effectively render technical support for the organization
- Implemented online banking solutions for 40+clients spanning top tier local and emerging corporate entities
Documentation & Reporting
- Developed weekly MIS reports from the respective location to standardize processes and reduce call count
- Effectively utilized and allocated manpower & resources by conducting SWOT analysis and documenting the results
- Generated Stage Gate reporting on a monthly basis for Reporting Managers, Sales team & the Relationship team
- Prepared executive Dashboards on a monthly basis to facilitate sound decision-making by senior leadership
Senior Support Executive | ‘06 - ‘09
Client Relationship Management
- Conducted demos for 50+ clients pertaining to various security modules on the Banking Platform within a month
- Implemented & effectively deployed FTP, HTTPS, SFTP, FTPS & AS2 solutions for top Fortune 50 corporate clients
- Identified new streams for enhancing long term revenue growth and ensuring client retention
Training & Solutions Delivery
- Conducted 15 internal training sessions and coordinated with 7 managers to achieve operational consistency
- Planned & scheduled individual/team assignments to achieve pre-established goals as per constraints of time, quality & cost
- Utilized a single interface for serving 6 countries to develop & implement cross-border file-based payment solutions
Application Support Executive | ‘03 - ‘06
- Led a team of 6 people for processing platinum calls and incorporating feedback from the clients post VOC release
- Oversaw & delivered training for end-users by deploying oral personal instruction and customized documentation
- Coordinating with senior leadership for directing Program Development to compile file formats & client requirements
- Prepared monthly MIS to the Centre Manager for Open and Closed Tickets and created daily MIS for processing client cal
- Led a team of 18 to effectively provide Internet service/broadband service and render support for all network-based issues
- Coordinated with the LAN team, Sales & Collections team for monitoring installation & processing outstanding payments
- Analyzed the location and count of customers to design the budget and forged new connections for enhancing revenue
- Conceptualized, implemented & optimized critical workflow processes for directing client escalations to senior level
EDUCATION
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