Free Operations Manager Resume Sample [2022]

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8+ years experienced and result oriented operations manager with a proven track record of managing business operations, optimizing processes by employing effective Project Management & Quality Management Principles as well as managing teams. Certified Lean Six Sigma Black Belt possessing in depth experience of implementing techniques such as level loading, 5S & visual controls, daily work management system, JIT Inventory in a multi-million dollar projects for large organizations.

Business Operations

Process Improvement

Process Re-Engineering

Six Sigma



Team Building

Conflict Resolution

Decision Making

Budget Development

  • Awarded the “Deals President’s Award” in ’16
  • Led the team to win ‘Best Team Award’ for maintaining 99% quality & meeting TAT, ’11
  • Recognized for significant contribution to Corporate Social Responsibility initiatives, ’10
  • Certified 'International Operations Expert' from the Sloan School of Management, MIT '16
  • Speaker, Association of Professional Operations for Startups convention, '16
  • Speaker, Venture Cap Conference, SF organized by Wire Crunch, '14
  • Published: “Operations Hacks for the 21st century”, Seamless Press, '11
    • Leading the supply chain operations of the firm in North America by heading a team of 20+ across the US & Canada
    • Achieved 24% reduction in average hub processing lead time & 31 % reduction in wrong sorting & bagging of orders
    Six Sigma Methodology
    • Developing a waste free, defect free & efficient supply chain by employing the six sigma principles
    • Implemented the LSS concepts of 8 wastes, level loading, 5S, daily work management system, JIT Inventory etc.
    Cost, Speed & Delivery Optimization
    • Orchestrating high impact business projects targeting cost, speed & delivery
    • Pan country direct cost savings of $1 mn. by optimizing direct labor requirement in first mile hubs
    • Reduction in Hub processing lead time by ~ 2 hours for 60 hubs across the US
    Training & Mentorship
    • Creating a culture of continuous improvement by conducting 2-3 on ground & executive training programs monthly
    • Successfully coached 150+ on roll & 1,500+ off roll employees for the organization
    Model Warehouse Development
    • Developed 30 super-efficient & defect free Pan country model warehouses to serve as role model for other warehouses
    • Achieved cost of USD 1.3 / shipment, 0 wrong sorting defects and 8% delivery breach
      • Managed backend operations incl. product listing, order processing, pricing management etc.
      • Developed 60+ SOPs, processes & policies including forms, formats, reports, dashboards to track activities of 5 depts.
      • Responsible for end to end finalizing of 12 vendors for the firm including reaching out, shortlisting etc.
      Business OperationsProcess ImprovementProcess Re-engineeringSix SigmaSOPs
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        • Top 15 percentile of the class
        • Languages: English, Spanish
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